When you need help and can’t afford to wait, we’re here to provide quick email, phone and remote support for you

Download the Program:

24 Hour Support

While all of our web sites include a comprehensive content management system, we realize you may occasionally experience problems that are outside your level of expertise. That’s why we offer 24 hour technical support. If you ever have issues use our online ticket system or send an email to support@bluetonemedia.com, we will make it our priority to fix them as quickly as possible. 

Also to do a remote session or share your screen with us use the blue button above or download the join.me app and then join the "bluetonemedia" meeting

Email Set-Up

99% of our email accounts use WorkSpace Email. To set up your email via workspace, please visit one of the links below:

Please keep in mind, while we love to help, BlueTone does not offer support for email clients (Outlook, Mac Mail, etc) we provide imap and pop settings that we can verify will work. We can refer you to some wonderful hardware partners of ours if you run into any email client issues, though!

Using Rackspace Mail


Google Apps

Using Google Apps? Follow these instructions for Outlook, Mail.app, iPhone, and more:


Checking Your Email

To check your email via the web-based email, simply go to
http://email.YOUR_DOMAIN_NAME.com

All you have to do is swap out the www with email. So if your domain name is http://www.bluetonemediarocks.com, then you would check your email at http://email.bluetonemediarocks.com.
(Please keep in mind that if you have a .org, .net, .us, etc you will need to put that in instead of .com).

At BlueTone Media, we don’t stop helping after we’ve designed your site. Having your website up and running correctly is just as important to us as it is to you. If there’s ever anything you aren’t happy with, contact us and we’ll resolve it quickly.

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